We are Peak Reviews LLC ("Peak Reviews," "we," "us," or "our"), a limited liability company organized under the laws of the State of Washington, United States.
We operate the website https://peakreviewsco.com (the "Site") and provide done-for-you Google review generation and reputation management services to local businesses (collectively, the "Services").
These Terms of Service ("Terms") form a binding agreement between you — whether personally or on behalf of a business entity ("you," "Client") — and Peak Reviews LLC, governing your access to the Site and your use of the Services. By accessing the Site, submitting a form, booking a consultation, or purchasing any Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
Where a Client signs a written proposal or service agreement, or affirmatively accepts these Terms at checkout or during onboarding, that acceptance constitutes agreement to these Terms as of that date.
We may update these Terms at any time. Changes take effect when posted, and we will update the "Last updated" date above. Material changes affecting active Clients will be communicated by email at least thirty (30) days before taking effect. Your continued use of the Services after changes are posted constitutes acceptance.
The Services are intended for business use by persons at least 18 years of age. The Services are not directed to consumers or to individuals under 18.
You can reach us at:
PEAK REVIEWS LLC
27931 NE 4th Pl
Redmond, WA 98053
United States
(425) 600-3295
support@peakreviewsco.com
"Client" means the business that purchases the Services.
"Client Customer" means an individual customer, patron, or contact of the Client whose information the Client provides to us or whose information enters our systems through a Client integration.
"Customer Data" means contact information and related records concerning Client Customers, including names, phone numbers, email addresses, service dates, and job records.
"Platform" means GoHighLevel and any other third-party software we use to deliver the Services.
"Review Request" means an SMS or email message sent to a Client Customer inviting them to leave a public review or provide private feedback.
"Reactivation Campaign" means the initial outreach we conduct to a Client's list of past customers at the start of an engagement.
"Google Business Profile" or "GBP" means the Client's Google business listing.
Peak Reviews provides managed review generation and reputation services. We currently offer two service tiers.
Tier 1 — Reviews. Includes a Reactivation Campaign to the Client's past customer list; automated Review Requests triggered on new completed jobs; a private feedback option offered to every recipient; drafted and published responses to the Client's incoming Google reviews; Client dashboard access; and monthly performance reporting.
Tier 2 — Reviews + Ranking. Includes everything in Tier 1, plus Google Business Profile optimization intended to improve local map visibility, GBP post publishing, and social media post publishing.
Not included. Unless separately agreed in writing, the Services do not include: website design, development, hosting, or on-page SEO for the Client's existing website; paid advertising management; email marketing unrelated to reviews; content marketing or blogging; management of review platforms other than Google; or lead generation.
We may modify, improve, or discontinue individual features. If we materially reduce the scope of a tier the Client is paying for, we will provide notice and the Client may cancel under Section 6.
Onboarding fee. Each new engagement requires a one-time onboarding fee, payable before onboarding work begins. This fee compensates labor performed at the outset of the engagement, including account provisioning, messaging domain configuration, carrier registration, Google Business Profile connection, customer list import, and campaign configuration. The onboarding fee is non-refundable once onboarding work has commenced.
Monthly fee. The Services are billed monthly in advance. Current published rates are $199.00 per month for Tier 1 and $399.00 per month for Tier 2, with onboarding fees of $150.00 and $500.00 respectively. Rates in effect for a given Client are those stated in that Client's written proposal or service agreement.
Authorization to charge. By providing a payment method, you authorize us and our payment processor to charge that method on a recurring basis for the applicable monthly fee, plus any carrier registration fees disclosed under this Section 4, until the subscription is canceled. You agree to keep payment information current.
Messaging and platform costs. Standard SMS and email messaging costs for Review Requests are included in the monthly fee. One-time carrier registration fees (A2P 10DLC) are passed through at cost and are disclosed in the Client's proposal before registration is submitted. If a Client's messaging volume materially exceeds the volume contemplated in its proposal, we will notify the Client and agree adjusted terms in writing before any additional charge applies.
Taxes. Fees are exclusive of applicable sales, use, or similar taxes, which will be added where required by law.
Failed payment. If a payment fails, we may suspend the Services after notice to the Client. Suspension pauses active campaigns; it does not terminate the agreement or waive amounts owed.
Price changes. We may change our rates. Existing Clients will receive at least thirty (30) days' written notice before a rate change takes effect, and may cancel before it applies.
All fees are non-refundable, except as expressly provided in Section 17. This includes onboarding fees and monthly service fees, whether or not the Client has used the Services during a given billing period.
When a Client cancels, the Services continue through the end of the billing period already paid for. We do not issue partial or prorated refunds for unused portions of a billing period.
Peak Reviews may, at its sole discretion, issue a refund or account credit in an individual case. Doing so in one instance does not create an obligation, precedent, or entitlement in any other instance.
Cancel anytime. There is no minimum term and no long-term contract. A Client may cancel at any time.
How to cancel. Cancellation must be submitted in writing to support@peakreviewsco.com from an email address associated with the Client account, by the business owner or an authorized representative. Cancellation is effective upon our receipt of that written notice. We may request reasonable verification that the request comes from an authorized person before processing it.
Cancellation requests submitted by text message, voicemail, social media, or verbally are not effective until confirmed in writing.
What happens on cancellation. Billing stops at the end of the current paid period. The Services — including active Review Request campaigns — continue through that period and then stop. No refund is issued for the remainder of the period. See Section 13 for offboarding and data handling.
The Client agrees to:
(a) provide accurate, current, and complete business information and Customer Data;
(b) grant and maintain any access we reasonably require to deliver the Services, including Google Business Profile manager access and, where applicable, access to the Client's CRM or field service software;
(c) respond in a reasonable time to requests for approvals, information, or campaign review;
(d) monitor and respond to private feedback, negative review alerts, and customer replies routed to the Client;
(e) maintain the accuracy of its Google Business Profile information, hours, and service areas;
(f) comply with all laws applicable to its business and to its relationship with its own customers; and
(g) promptly notify us of any customer complaint, opt-out request, or legal notice relating to messages sent through the Services.
Our ability to deliver results depends materially on the Client meeting these obligations. Delays or failures caused by the Client do not entitle the Client to a refund or fee reduction.
This section is a material term of this agreement.
Peak Reviews sends Review Requests to Client Customers on the Client's behalf and in the Client's name. The legal basis for contacting those individuals rests with the Client.
Client warranties. By providing Customer Data to us or connecting a data source, the Client represents and warrants that:
(a) each contact provided is a customer with whom the Client has an established business relationship;
(b) the Client obtained the contact's phone number and/or email address directly from that person in the ordinary course of the Client's business;
(c) the Client has obtained, and can document, all consent required to contact that person by SMS and email under the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Washington Commercial Electronic Mail Act (RCW 19.190), other applicable state telemarketing and messaging laws, and carrier requirements. Where a contact's number or email address was obtained for marketing purposes, or where the applicable standard for a review solicitation is prior express written consent, the Client warrants that it holds consent meeting that standard;
(d) no contact provided was purchased, rented, scraped, harvested, or obtained from a third-party list;
(e) the Client has removed, and will continue to remove, any contact who has previously requested not to be contacted;
(f) no contact provided appears on the National Do Not Call Registry or any applicable state do-not-call list, or, where a contact does appear, the Client has an established business relationship with that person sufficient to permit the contact under applicable law; and
(g) the Client will retain records evidencing consent for each contact for at least four (4) years, and will provide those records to us within five (5) business days of a written request.
Opt-outs. All messaging includes opt-out instructions. Opt-out requests are honored automatically and permanently across the Client's account. The Client agrees not to override, circumvent, or re-import a contact who has opted out.
Carrier registration. SMS delivery requires carrier registration (A2P 10DLC) under the Client's business identity. The Client agrees to provide accurate registration information, including legal business name, tax identification number, and business address. Carriers may reject, throttle, or suspend registration or delivery at their discretion.
Client indemnity for consent. The Client is solely responsible for the lawfulness of the contact data it supplies, and indemnifies Peak Reviews for claims arising from it, as set out in Section 21.
Our right to refuse. We may decline to send, pause, or terminate any campaign we reasonably believe violates law, carrier rules, or platform policy. We may terminate immediately under Section 17 for violations of this Section 8.
Review Requests and related messages are sent using automated workflows configured by Peak Reviews. Message templates are drafted by us and made available to the Client for review; the Client may request changes to tone, timing, or content within the limits of law, carrier rules, and platform policy.
Messages are sent from a phone number or sending domain provisioned for the Client's account, and appear in the Client's business name.
Message timing follows scheduling windows we consider effective for review conversion and compliant with permitted contact hours. We do not send outside legally permitted hours in the recipient's local time.
Delivery is not guaranteed. Message delivery depends on carriers, mailbox providers, spam filters, device settings, and network conditions outside our control. We do not guarantee that any message will be delivered, opened, or read.
The Client is responsible for reviewing and approving message templates before campaigns launch. Once approved, the Client accepts responsibility for the content sent in its name.
Peak Reviews operates in compliance with Google's review policies. The Client acknowledges and agrees to the following practices, which are not negotiable:
No review gating. Every Client Customer contacted receives the same invitation and the same access to the public review link. We do not screen, filter, or route customers based on their anticipated sentiment. A private feedback option is offered to all recipients, in addition to — never instead of — the public review option.
No incentivized reviews. We do not offer, and the Client may not offer, any payment, discount, gift, entry into a drawing, or other consideration in exchange for a review. Requests for incentivized reviews will be refused.
No fabricated reviews. We do not write, post, purchase, solicit from non-customers, or otherwise manufacture reviews. All reviews result from genuine customers of the Client.
No review suppression or removal services. We do not remove negative reviews, and we do not represent that we can. Where a review appears to violate Google's policies, we may assist the Client in submitting a flag through Google's standard process. The outcome rests entirely with Google.
Review responses. Where included in the Client's tier, we draft and publish responses to reviews on the Client's behalf, in the Client's voice. Responses to critical reviews may be routed to the Client for approval before publication.
Google controls the outcome. Google may filter, delay, withhold, or remove any review at its sole discretion, for reasons neither we nor the Client control. Google may also change its policies, products, or algorithms at any time.
Where the Services include Google Business Profile management, the Client grants Peak Reviews manager-level access to its Google Business Profile.
The Client remains the owner of its Google Business Profile at all times. We do not claim, transfer, or take ownership of any Client profile, listing, review, or associated Google account. The Client may revoke our access at any time, understanding that doing so prevents us from delivering the affected portions of the Services while the fee remains payable.
We will make changes to the Client's profile — including business information, categories, services, photos, and posts — as part of optimization work. The Client is responsible for reviewing the accuracy of business information we publish and notifying us of corrections.
Google may suspend, restrict, merge, or remove a Business Profile for reasons within its sole discretion. We do not control and cannot guarantee reinstatement of a suspended profile.
The Services are delivered using third-party platforms, including GoHighLevel (CRM and automation), telecommunications and messaging providers, email delivery providers, Google, and where Tier 2 applies, third-party Google Business Profile optimization tools.
The Client acknowledges that:
(a) availability of the Services depends on these providers;
(b) these providers may change, degrade, suspend, or discontinue their offerings, adjust pricing, or modify their policies at any time;
(c) outages, defects, or policy decisions by these providers may interrupt the Services; and
(d) use of the Services may be subject to the applicable provider's own terms.
We are not liable for the acts, omissions, outages, pricing changes, or policy decisions of third-party providers. If a provider change materially affects the Services, we will notify affected Clients and work to identify an alternative, but we do not warrant that one will be available.
Ownership. As between Peak Reviews and the Client, the Client owns its Customer Data. We claim no ownership over it.
Our use. We process Customer Data solely to deliver the Services to that Client — sending Review Requests, routing feedback and replies, and producing reporting. We do not sell Customer Data. We do not rent, trade, or license it. We do not use one Client's Customer Data to provide services to another Client, and we do not use Client Customer contact information for our own marketing.
Service provider certification. Peak Reviews acts as a service provider or processor with respect to Customer Data. We certify that we understand the restrictions in this Section 13 and will comply with them. We will not retain, use, or disclose Customer Data for any purpose other than performing the Services for the Client, or as otherwise permitted by applicable privacy law. We will not sell or share Customer Data, will not retain, use, or disclose it outside the direct business relationship with the Client, and will not combine it with personal information obtained from other sources except as applicable law permits.
Storage. Customer Data is stored within our Platform and associated third-party service providers described in Section 12 and in our Privacy Policy.
Security. We apply reasonable administrative and technical safeguards. No system is perfectly secure, and we do not warrant that Customer Data cannot be accessed by unauthorized parties.
Deletion and export. On written request following cancellation, we will provide a one-time export of the Client's Customer Data in a standard format, and will delete or de-identify Customer Data held in the Client's sub-account within ninety (90) days, subject to any records we are required to retain for legal, tax, accounting, or compliance purposes — including opt-out records, which we retain indefinitely in order to honor them.
Further detail is set out in our Privacy Policy at https://peakreviewsco.com/privacy-policy.
Peak Reviews owns or licenses all intellectual property in the Services, including the Site and its content; our messaging templates, sequences, and copy; our workflow architecture, automation logic, campaign structures, and platform configurations; our reporting formats; and the Peak Reviews name, logo, slogan, and other marks.
During an active engagement, the Client receives a limited, non-exclusive, non-transferable, revocable license to use the deliverables we provide, solely for the Client's own internal business purposes. This license terminates when the engagement ends.
The Client may not copy, resell, sublicense, reverse engineer, republish, or repackage our templates, workflows, snapshots, or system configurations, or use them to build or operate a competing service. Configurations built within our Platform account remain our property and are not transferred on cancellation.
Content the Client supplies to us — including its business name, logo, marks, photographs, and copy — remains the Client's property. The Client grants us a license to use that material as necessary to deliver the Services.
The Client grants Peak Reviews permission to identify the Client as a client and to reference the Client's business name, logo, and general performance results in case studies, marketing materials, proposals, presentations, our website, and social media.
We will not disclose the Client's Customer Data, pricing terms, or confidential business information in any public material.
A Client may opt out of publicity use at any time by written request to support@peakreviewsco.com. We will make commercially reasonable efforts to honor the request going forward; materials already printed, distributed, or published may not be recoverable.
This section is a material term of this agreement. Read it carefully.
We do not guarantee results. Peak Reviews makes no representation, warranty, or guarantee regarding:
(a) the number of reviews a Client will receive;
(b) the rating, star average, or sentiment of reviews received;
(c) any improvement in Google Maps or local search ranking, or placement in the local map pack;
(d) any increase in website traffic, phone calls, leads, bookings, or revenue;
(e) the retention or continued display of any review by Google; or
(f) any specific return on investment.
Why. Review volume and search visibility depend on factors outside our control, including the quality of the Client's own service, the size and responsiveness of the Client's customer list, the Client's local competition, the Client's pricing and reputation, seasonality, carrier and mailbox provider behavior, and Google's algorithms, policies, and enforcement decisions, which change without notice.
Statistics and examples. Any figures, benchmarks, industry statistics, case studies, or example outcomes appearing on our Site or in our marketing are illustrative of general industry data or past results, and are not a prediction, projection, or promise of results for any particular Client.
Reviews reflect real customer experience. Because we do not gate, filter, or fabricate reviews, the reviews a Client receives will reflect the actual experiences of that Client's customers. A Client with service quality problems may receive negative reviews through the Services. That outcome is not a failure of the Services and does not entitle the Client to a refund.
Term. The engagement begins on the date the onboarding fee is paid and continues month to month until canceled.
Client cancellation. As set out in Section 6.
Our right to suspend. We may suspend the Services immediately, with or without notice, for non-payment; for suspected violation of Section 8 or Section 10; on instruction from a carrier, platform, or regulator; or where continued operation may expose either party to legal risk.
Our right to terminate. We may terminate immediately on written notice for material breach; for supplying contact data in violation of Section 8; for requesting practices prohibited under Section 10; for abusive or threatening conduct toward our personnel; or for non-payment lasting more than thirty (30) days. We may also terminate any engagement for convenience on thirty (30) days' written notice. Where we terminate for convenience, we will refund any unused prepaid monthly fee on a pro-rata basis; and if we terminate for convenience within sixty (60) days of the engagement start date, we will also refund the onboarding fee in proportion to onboarding work not yet performed.
Effect of termination. On termination: active campaigns stop; scheduled messages are canceled; our access to the Client's Google Business Profile is relinquished; Platform access ends; and Customer Data is handled under Section 13. Amounts already owed remain payable. Sections 13, 14, 16, 19, 20, 21, 23, 24, 25, and 27 survive termination.
We may modify, suspend, or discontinue any part of the Services at any time. We may perform maintenance that temporarily interrupts availability. We will make reasonable efforts to schedule planned maintenance to minimize disruption and to give notice where practical.
We are not liable for any loss, damage, or inconvenience resulting from an interruption, delay, suspension, or discontinuation of the Services, including interruptions originating with third-party providers.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, PEAK REVIEWS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE MAKE NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES WILL PRODUCE ANY PARTICULAR RESULT.
WE DO NOT PROVIDE LEGAL ADVICE. NOTHING IN THESE TERMS OR IN OUR COMMUNICATIONS CONSTITUTES LEGAL ADVICE REGARDING THE CLIENT'S COMPLIANCE OBLIGATIONS, INCLUDING UNDER THE TCPA OR CAN-SPAM. THE CLIENT IS RESPONSIBLE FOR OBTAINING ITS OWN LEGAL COUNSEL.
TO THE FULLEST EXTENT PERMITTED BY LAW, PEAK REVIEWS AND ITS MEMBERS, OFFICERS, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITY, LOSS OF GOODWILL, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT TO PEAK REVIEWS IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations of liability. Where a limitation is not permitted, it applies to the maximum extent allowed.
The Client agrees to defend, indemnify, and hold harmless Peak Reviews LLC and its members, officers, employees, and contractors from any claim, demand, action, proceeding, loss, liability, damage, fine, penalty, or expense — including reasonable attorneys' fees — arising out of or relating to:
(a) Customer Data the Client supplied, including any claim that a message was sent without required consent, in violation of the TCPA, CAN-SPAM, the Washington Commercial Electronic Mail Act (RCW 19.190), state messaging or telemarketing laws, or carrier rules;
(b) the Client's breach of Section 8;
(c) the Client's products, services, business operations, or dealings with its own customers;
(d) content, marks, or materials the Client supplied to us;
(e) the Client's violation of these Terms or of applicable law; and
(f) the Client's instructions, where we followed them.
We will notify the Client of any such claim and may participate in the defense at our own expense. The Client may not settle any claim in a way that imposes obligation or admission on Peak Reviews without our written consent.
Information on the Site may contain typographical errors, inaccuracies, or omissions, including regarding service descriptions, pricing, and availability. We may correct any error and update information at any time without prior notice.
These Terms and any dispute arising out of them are governed by the laws of the State of Washington, without regard to its conflict of law provisions.
Informal resolution first. Before initiating any formal proceeding, the parties agree to attempt resolution in good faith by contacting the other in writing and allowing thirty (30) days to resolve the matter.
Venue. If informal resolution fails, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Washington.
Fees. In any action to enforce these Terms, the prevailing party is entitled to recover reasonable attorneys' fees and costs.
Time limit. Any claim arising out of these Terms or the Services must be brought within one (1) year after the claim arises, or it is permanently barred, to the extent permitted by law.
Visiting the Site, emailing us, and completing forms constitute electronic communications. You consent to receive communications electronically and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing.
You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions. You waive any right requiring an original non-electronic signature or delivery of non-electronic records.
This section applies to individuals who provide a mobile number to Peak Reviews directly through our Site or forms.
Program description. If you provide your mobile number to Peak Reviews — for example, when requesting a demo or consultation — you consent to receive SMS messages from us regarding your inquiry, including scheduling, confirmations, and follow-up about our services.
Consent is not a condition of purchase. You are not required to agree to receive text messages in order to purchase any Service from us.
Message frequency. Message frequency varies based on your interaction with us.
Cost. Message and data rates may apply. Peak Reviews does not charge for messages; your mobile carrier may.
Opt out. Reply STOP to any message to stop receiving texts from us. You will receive a confirmation, after which we will send no further messages. Reply HELP for assistance, or contact support@peakreviewsco.com.
Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and network conditions.
Privacy. Peak Reviews does not share, sell, rent, or otherwise disclose mobile phone numbers or SMS consent information to third parties or affiliates for their marketing purposes. Mobile information is used solely to deliver the messages described above, and is shared only with the service providers that operate our messaging systems on our behalf, who may not use it for their own purposes. Our full Privacy Policy is available at https://peakreviewsco.com/privacy-policy.
Messages to Client Customers. Messages sent to a Client's customers as part of the Services are sent on behalf of that Client, under that Client's business identity and consent basis, as described in Section 8. Those recipients may opt out by the same method.
Entire agreement. These Terms, together with our Privacy Policy and any written proposal or service agreement signed by the Client, constitute the entire agreement between the parties and supersede all prior discussions, proposals, and representations.
Order of precedence. If a signed service agreement conflicts with these Terms, the signed service agreement controls for that Client.
No waiver. Our failure to enforce any provision is not a waiver of that provision or of any other.
Severability. If any provision is held unenforceable, that provision is severed and the remainder stays in full effect.
Assignment. The Client may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Independent contractor. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship, except that we act as the Client's agent for the limited purpose of sending messages and publishing review responses on the Client's behalf.
Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control, including natural disasters, war, labor disputes, governmental action, internet or utility failures, or third-party platform outages.
Headings. Section headings are for convenience only and do not affect interpretation.
In order to resolve a complaint regarding the Services, to submit a cancellation request, or to receive further information regarding use of the Services, please contact us at:
PEAK REVIEWS LLC
27931 NE 4th Pl
Redmond, WA 98053
United States
(425) 600-3295
support@peakreviewsco.com